At StarShop USA, we want you to be fully satisfied with your purchase.
30-Day Return Policy
You have 30 days from the date of delivery to request a return. Items must be unused, in original condition, and in original packaging with proof of purchase.
Return Process
To initiate a return, please contact us at support@starshop-usa.store.
Once approved, we will provide instructions on how to return your item.
Return Shipping
- Customers are responsible for return shipping costs
- If the item is defective, damaged, or incorrect, we will cover return shipping costs
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us immediately. We will resolve the issue by offering a replacement or full refund.
Exchanges
We offer exchanges only for defective or incorrect items.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods
- Personalized/custom items
- Personal care products
- Gift cards
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method within 5–10 business days
- Processing time may vary depending on your bank
Order Cancellation
Orders can be canceled within 12–24 hours of placement. After this period, orders may already be processed and cannot be canceled.
Contact Information
Address: 20 Mansa Tala Lane, Near, Khidirpur, Kolkata, West Bengal 700023
Email: support@starshop-usa.store